Palm Treo 755p New Business Phone System Makes The Difference What You Should Know When Selecting A Professional Services Team For Custom Ivr Applications Antenna Mobile Cb Antennas How Can A Person Find Good Deals On Cheap Cell Phones

Beginning with Bluetooth capability, the 755p, features and EVDO high-speed data transfer, which makes browsing on the web while on the go easy and efficient.

When it comes to email functions, the 755p employees Exchange Direct Push email technology, which makes responding to emails when on the road easy and safe. In general, all of the features associated with the Internet are easy to call up on the screen and use.

There is a lot less of the hunting through menus that are a standard for many types of phones with Internet capabilities.

There are some of the usual feature that people have come to expect with Palm, such as a fully integrated PDA feature, so it is easy to access customer files as well as create new ones that can be downloaded into a main database once back in the office. A calendar feature helps to keep the schedule on track, and a GPS location finder helps make calling on clients in unfamiliar cities a breeze. All in all, the Treo by Palm 755p is a solid working cell phone solution for any businessperson.

Pros

With the Treo by Palm 755p, you get:

* GPS locator technology

* Integrated PDA features

* Camera with Digital Zoom

* Easy navigation through menus

Cons

A few things to remember:

* No real time video sharing

* Limited ring tone selections

* Phone is a little heavier than many other models

The Treo by Palm 755p is a great work cell phone for people who need to be out of the office a lot. With the usual assortment of Palm features many people have come to rely upon integrated with standard cell phone options, the 755p stacks up well against similarly priced units.

My small business was growing in almost every way imaginable. Every way except the bottom line, that is. My company primarily does business over the phone, with over ninety percent of our sales coming across our telephone lines. When our call volume started to increase late last year, I hired several new employees to man our existing phone system. We updated our computer software, desktops and server to make order processing substantially smoother. We redesigned our website for easy navigation and ordering for internet customers. We even integrated our shipping department to handle an increase in orders. The phones were ringing off the hook several times throughout the day as our business increased, and we started to see a slight shift in the right direction for our profits. Still, I wondered if we were losing calls because of a lack of response time.

Our phone system simply routed incoming calls to any available phone. If no one was available, the customer would hear the phone ring until someone eventually picked up or until they got tired of waiting. I decided to have a trunk study performed, which is a method of finding out how many calls we were losing for not having enough lines. Sure enough, we were missing out on several hundred calls per day. During the busy times, people were calling and hanging up after being made to wait. There was no telling if they ever decided to call back. With office space already maximized to the point that I couldn’t hire additional employees for lack of a place to put them, I decided to update our phone system. We had several new lines installed and would now have the capability to route incoming calls that were not picked up within three rings to go to an automated message telling the customer to please hold for the next available representative. This helped quite a bit as now our busiest hours seemed to stretch out even longer. We then added desk phones with LCD displays so that our representatives could field up to five calls each. This meant that four less customers per desk would receive the same request to hold, but from a human being.

What was formerly a two hour stretch of nonstop business in the morning and afternoon turned into an all day affair. We then customized our message to inform customers that received the automated message of when the best times to call were, so that they would have the option of calling back at a less busy time. After all this, my business increased tenfold. All I can say is that if you do business over the phone and have times where your lines are ringing nonstop, you need to have a good business phone system in place or you might be losing money.

What you should know when selecting a professional services team for custom IVR applications

By Matt Ervin, Co-Founder, Plum Voice

IVR solutions, as they grow more complex in their capabilities, are assuming a more prominent role in enterprises. Once merely a front line for call centers, IVR has now evolved into a tool that facilitates not only customer service, but also other processes that are ripe for automation such as workforce management, payment solutions or service order fulfillment. The vast potential of IVR-enabled automation is now prompting more and more enterprises to seek feature-rich IVR solutions that are best delivered via custom IVR application development.

When selecting a professional services team to build your custom IVR application, there are a number of things look for to ensure the quality, reliability and performance of your IVR solution.

1. Vertically integrated. When choosing an IVR vendor, look for a company that develops and owns the IVR technology . IVR vendors that build, own and support their technology, (the core of which is the VoiceXML IVR platform), will provide superior technical expertise in all phases of your application development and deployment. Engineers who designed and built their own VoiceXML platform from the ground up will be better qualified to create custom IVR applications that exhibit faster performance, greater functionality and superior call quality.

2. VoiceXML platform certification. VoiceXML platform certification ensures interoperability of VoiceXML platforms, tools, service providers, and applications

As VoiceXML adoption continues to grow in enterprises and carriers, certification assists customers in choosing from a wide variety of vendors and deployment options to solve their particular business needs The certification program is managed and developed by VoiceXML Forum members and provides impartiality through the use of independent third-party test laboratories.

3. Support for multiple speech technologies. Look for a vendor whose VoiceXML platform supports as many speech technologies as possible.

VoiceXML IVR systems should support outside resources such as speech recognition engines or text-to-speech engines in a modular manner. This is important, because as these technologies are upgraded, application functionality can be improved without modifying VoiceXML code.

4. Clear project management framework to guide each phase of the design, development and deployment process.

Stages of a custom application development project should include:

-Design Phase: Expect complete design specification to be written by your IVR vendor to define the application’s functionality, behavior, caller/user interface, and XML-based application programming interface (API) for the database interface.

-Implementation Phase: Expect high-quality voice application development by our experienced IVR software engineers freeing you to focus on business data while your IVR vendor focuses on the call flow.

-QA and Deployment: Expect a thorough and well-managed application test process that exercises your application end-to-end to ensure a smooth transition to production.

5. Support, maintenance and management Although often underestimated, support and maintenance will strongly affect the performance and reliability of your IVR application. Look for a vertically integrated IVR vendor that has a lengthy track record of proven customer satisfaction in the industry.

6. Deployment options: Seek a vendor that offers both on-site IVR and hosted IVR deployments. This will allow you choice in terms of equipment management. For those that prefer to manage their own telco connection or their own IVR servers, an on-site solution will be a better fit. For those that want to outsource all aspects of the their IVR solution, including telco connectivity, infrastructure and the IVR application, hosted IVR will be the right choice.

If you were around in the mid 70s in the United States you’d have to have been living under a rock not to know about the great citizen band radio craze made popular by the smash hit “Convoy” by C.W. McCall. If you were into citizen band radio at all you knew that there was a certain prestige to having certain kinds of antennas, especially if you had a CB setup in your home.

For the mobile units, the ones that were installed in your motor vehicle, the antennas were rather simple and relatively weak. They could only send and receive a short distance depending on the time of day. In the afternoon, mobile CB antennas were lucky to reach a few miles, especially during sun spot time. At night, if you were lucky you could reach about 10 to 20 miles, maybe sometimes a little more.

Mobile antennas came in several types. One of the most popular antennas was the fiberglass model that hooked on the back bumper. These antennas were very good transmitters and receivers. Most were about 3/8 of an inch in diameter and about 2 feet tall. Some could handle up to 1000 watts of transmission power.

Another popular type of Mobile Antenna was the magnetic roof top antenna. These were not very powerful but they were real easy to hook up. Just pop the cable into your CB, which was installed usually under the dashboard in your car, and then just take the antenna, stick it out your window and pop it on your roof top. The magnet was strong enough that there would have to be a hurricane for that thing to blow off. These antennas could handle about 300 watts of power which made them a pretty low end antenna for CB use, but they were also very cheap.

Then we have the center load mirror mount antennas. The most popular of these were the Cobras. Don’t let these small things fool you. They could handle up to 3000 watts of power, usually made of 24 carat gold-plated 8-gauge copper coil. These antennas were also very expensive and today go for as much as $60 or more.

Of course one of the most common mobile antennas were the trunk mount CB antennas. These were very good antennas mostly because of the center placement on the vehicle towards the front of the trunk just before the back window. These antennas were not very expensive but usually were able to handle about 500 watts and because of their good ground, were very good for sending and receiving, even with a mobile unit that wasn’t that powerful. A good trunk mount antenna wouldn’t cost you more than $35.

There were some other odd brands of antennas but for the most part, these were the most common. They were relatively easy to hook up. In some cases, some drilling was required through parts of the vehicle to run antenna wire but for the most part anybody could put one of these things together.

Next, we’ll take a look at the most popular and powerful base antennas.

There are a number of ways to get good deals on cheap cell phones. These methods range from buying phones at specific rates for various package deals to purchasing phones from third parties who can often give a person the best deal possible on their electronics. In any event, often the worst place a person can buy a cell phone is directly from the cell phone service provider. These businesses, like Verizon, Sprint, and AT&T, are known to charge more than the average retailer when it comes to their cell phone prices.

If you are looking for a cheap cell phone that has all of the features of a high end modern phone but for much less than half the price, look no further than third party online retailers. These are the stores that specialize in providing a full service package complete with cell phone, headset, extra batteries, and even a plan tied to a specific carrier. There is absolutely nothing that cannot be bought at one of these types of retailers. They’ll give you the best deal on cell phones, often with a rebate that far exceeds what other cell phone stores are offering, and buying a plan from them is a snap, too.

The other option is to take advantage of buying in bulk. Chances are that most people have seen the advertisements talking about how families can save money by all being on the same plan. The same goes for buying cell phones. Often, if a person decides to buy a phone directly from the cellular service provider, the provider will give a bulk discount for purchasing two or more of the same phone. All a customer needs to do is ask for a multi-phone discount.

Although these are two of the most popular ways to find a cheap cell phone, the most important thing a savvy consumer can do is shop around for a discount. If you are looking for a phone and you find one for a good price, keep checking. There may be someplace that offers a better deal than you thought.

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