Airline Customer Service Careers Enhance Your Career Through Internet Exposure Becoming A Private Investigator Have You Got What It Takes It Educators Focus On Outsourcing Strategies Open Source Technology Someone Else

The US airline industry is gradually moving away from all the bloodletting that brought about the bankruptcy of four major carriers over the past several years while at the same time marked the emergence of many discount carriers into the forefront of the business. Indeed, the face of commercial aviation has changed dramatically over the past decade and it now appears that the worst is behind us. This does not mean that further layoffs and downsizings are not possible, but for the person seeking a customer service career in the aviation industry, the future has brightened considerably.

Customer service opportunities with the airlines includes the following job titles: reservation agents, ramp agents, line service technicians, customer service agents, baggage handlers, and various management positions including station manager, customer service manager, and airport operations manager. Similar job titles exist, but for the sake of brevity in using the term “airline customer service” I mean those ground personnel tasked with assisting customers as they get to and from their destinations.

So, exactly who is hiring? Well, on any given day just about everyone could be. The turn over rate for customer service personnel can be high, depending on the airline and the working conditions. To make it easier on you, the following is a break down of the various airlines who hire customer service agents. In most cases you will work directly for the airline but in some cases a position may be with a vendor or for the airport authority itself.

Legacy Carriers – American, Continental, Delta, Northwest, United, and USAir all qualify as legacy carriers. Simply defined these are the carriers that helped the airline industry get its start in the U.S. Out of the six listed, only American and Continental have avoided bankruptcy. Thus, a career with a legacy carrier can be a risky proposition.

Foreign Carriers – Many foreign carriers fly in and out of the U.S. and are worth a look. Depending on the carrier selected, you may be required to speak the language of the carrier’s country in addition to speaking English. Chief carriers include: Air Canada, Mexicana, Air France, British Airways, Japan Airlines, Korean Airlines, KLM, Lufthansa, and flag carriers as well as discount carriers from dozens of countries from around the globe.

Discount Carriers – Some of the strongest carriers in operation today are discount airlines. Two of the best are Southwest and JetBlue, both of which are expanding and are hiring on a regular basis. Other discount carriers include: Spirit, USA3000, and many small more regional carriers.

Regional Operators – Working as “feeder” airlines for the big carriers, regional operators include Colgan, Republic, Shuttle America, American Eagle, Comair, and Great Lakes. Some of these carriers are awash in cash with very promising futures.

Charter Carriers – A few airlines fly chartered flights principally although some have scheduled flights too. Some of the more noted charter operators include: Miami Air, Xtra Airways, and Sun Country.

Cargo Carriers — Not every carrier moves people. Some carriers move goods, merchandise, and equipment. Customer service jobs as sales agents and equipment handlers are an option for potential employees. Chief cargo companies include: DHL, FEDEX, UPS, Emery Worldwide, and Amerijet.

Two recently launched carriers, EOS Airlines and Maxjet Airways, went through a hiring surge immediately preceding their first flights in Autumn 2005. As with any start up, long term career possibilities are a big question as most start ups eventually fail.

In all, the opportunities for you in the airline industry have improved. While pay for hourly workers is generally low the benefits, including flight privileges, are usually fairly good. In spite of everything, the airline industry remains a point of interest for so many people and with decreasing fuel prices and strength in the economy, the job market for customer service personnel is on an upswing.

Are you a marketing guru? If so, you should use the power of the internet to help you gain more exposure for your business. Internet exposure is likely to increase your career options by enabling you to reach hundreds, thousands even, of potential customers for your business or service.

Career-minded individuals are finding their careers are helped tremendously through the power of the internet. Individuals who normally would be limited on exposure are now finding they have more business than they can handle thanks to the power of the internet. It’s all in learning how to gain exposure.

If you have a business or service to market, then learning how to market using the internet will not only put money in your pocket, but it will also enable you to find the best marketing for your advertising dollars. The power of the internet will help you to gain the customers you need with push-button ease to enhance your career.

Google keyword tools can help you learn to gain better placement for your website. E-books on ad words as well as other Google features will teach you to enhance careers and business. There are many tools you can use on the internet to help you shape up your image and these career building tools will give you a career enhancement fellowship to boot!

Career enhancements are realized through the internet because no other form of marketing and advertising will give you the coverage you need and want like the internet. You will find the internet is user friendly for marketing as well as advertising and the enhancement tools through the search engines such as Google will educate you on a better way to job enhance!

Internet exposure promotes you and your career enhancing process will begin with the virtual world so it is important to read up on the concept of text links and hunt for the best way to market your career through the internet. You’ll find your career can be enhanced quickly through the power of the internet and it’s the best value you can find to not only enhance your career but to also gain public exposure while building up job security!

Is the job of private investigator as glamorous as it initially appears or as it’s portrayed in the movies? Surely it’s got to beat sitting on your butt for eight hours a day in an office cubicle, waiting for the weekend to come around again.

However, if you are used to working nine till five and like to have routine in your life then perhaps you should reconsider. A few cold, caffeine-fuelled nights staking out a target on behalf of your client and maybe that office cubicle doesn’t look so bad after all.

Still interested? Then you are going to need specific training at a private investigator school as the profession is no place for amateurs and many US states require investigators to be licensed.

Don’t let the word “school” frighten you off – unlike studying at high school a private investigator course will involve studying a narrow field of expertise that is going to be of some interest to you.

Attending private investigator school will enable you to pick up years of hard-won experience in a short time as you learn the techniques of private investigation. Think that all it takes is a camera and a telephoto lens to become a private investigator? Think again.

There are methods of surveillance to learn, techniques on how to follow your subject, how to disguise yourself without causing suspicion, how to use modern bugging technology, online investigation and much more. You will also need to know how to gather evidence and what evidence will stand up in court.

There’s also the fine line between legal and illegal surveillance and on a private investigator course you’ll learn the difference. There’s no point invading your subject’s privacy to gather evidence when your client cannot later use it in court because you obtained it illegally. Your client could lose the court case due to insufficient evidence, it would certainly damage your reputation and could even lead to you being sued so these are vital lessons to learn.

On the other hand, the rewards are good. Private investigators are well paid and the job is different every day. But what private investigators really do is solve their client’s problems – and they can make a difference to peoples lives.

How about re-uniting a divorced mother with her young daughter after the father has run off with the child during his day of access? Locating the birth parent for an adopted client who has always dreamed of finding his real mother? Or running a background check and discovering that the nanny employed by your client to look after their children has a violent history?

Sure, the money’s good, but you can’t buy that kind of job satisfaction.

Many educational institutions offering IT curriculum are beginning to understand the importance of focusing on the administrative and managerial aspects of IT training. With outsourcing a regular occurrence in the industry and the popularity of open source technology on the rise, many colleges and universities have recently overhauled their IT programs to include additional curriculum related to these important facets of the IT world.

Outsourcing is a necessity for many businesses who are either not large enough to house a complete IT department or cannot find qualified individuals to hire for large scale, multilevel IT tasks, such as software installations, client server monitoring and local area or wide area network security. The reason outsourcing has become such a major issue for many of these companies has to do with the quality of services rendered and the economic implications of not being familiar with the dollar value of the work performed. The problem of IT department managers outsourcing specific tasks as a means of avoiding having to gain at least a rudimentary understanding of them can have disastrous consequences on productivity and the bottom line.

Recognizing the need for training in the area of outsourcing has led many colleges and universities to promote outsourcing related coursework to a position of prominence in their overall administrative IT degree programs.

Open source technology can be a godsend for many industries yet almost always presents major problems for IT administrators, especially those who must monitor an environment where open source and commercial technologies coexist. Licensing issues and the tendency for open source programs to be modified extensively can wreak havoc on system fluidity and make the job of managing multiple platforms difficult.

Integration strategies for IT administrators are a type of training that many in the industry feel is long overdue. Educational institutions are beginning to see the need for such training and, although it is not yet covered as in-depth as outsourcing strategies, many have begun offering it as non-required curriculum.

Changes in the IT landscape are quick to find their way into educational programs that are currently producing the next generation of IT managers and administrators. In an industry that changes from week to week, it’s become a necessity.

“I’m sorry, but I have to vent. It was a horrible day at work,” began my friend on our monthly catch-up call. “We’ve all been there,” I offered. “Yeah, but not like this.” As a substitute instructional aid, she’d been asked to assist teachers on a field trip for 275 fifth graders to celebrate the successful completion of a testing week. Her bus was the last unloaded and by the time she entered the skating rink, it was chaos.

Teachers were standing, arms crossed, griping that no one from the administration was there to organize the event; no one told them what was suppose to happen; and no one had alerted the rink to their coming. While all legitimate concerns, being angry, frustrated and absorbed in their own plight meant no one was dealing with scores of eleven-year-olds rushing to grab skates, ripping open snacks, pushing to get sodas and throwing trash on the floor.

“I was utterly horrified,” my friend told me. After watching for several minutes, she decided to recruit a teacher and the two of them began organizing students and assigning tasks to teachers. She did what people who are winning at working do. They act.

In twenty years in management, I’ve seen people waiting, watching and hoping someone else would step up, take ownership and make things happen. I’ve seen people stuck in blame-gear while others are doing the work and solving the problems. And I’ve seen people hesitating while others are committing. No surprise these were the same people complaining in my office when others received bigger increases, better assignments, or more interesting projects.

You see, people who are winning at working become the someone else that others are waiting for. They step up and do something. They know when to act, and they feel better about themselves when they do. That’s because action feels better than inaction and commitment feels better than non-commitment. Both build your self-esteem.

So, here’s my bottom-line: you can’t be winning at working if you’re waiting for someone else to be the someone you could be. In my way of thinking, winning at working means you commit to offering the best you there is. Sometimes that means you have to dig a little deeper for your courage or push yourself outside your comfort zone. Sometimes it means you have to handle 275 out of control children when you’re the lowest ranking person around. But it’s like Shakespeare said, “Nothing comes from doing nothing.”

(c) 2005 Nan S. Russell. All rights reserved.

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